All payments are handled by Paypal. VAT and/or fees for import and/or customs are not included for orders. BOLDR Supply Company does not store or transfer any credit card details. For further questions about how our partners handle information please contact PayPal.
We aim to dispatch your order within 24 business hours of verification, though this may vary depending on the current workload of our warehouse. UPS/FedEx/DHL pledges worldwide delivery within 5 business days.
Available stocks will be shipped within 24 hours of order placement from Monday – Friday, 9am to 6pm. (Orders placed on weekends will be shipped on the following Monday).
Pre – Orders will be shipped once the stocks have arrived. Shipment will be dispatched within 24 hours of stock arrival. However we reserve the rights to delay the shipment should there be any unforeseen circumstances.
However, holidays and/or other circumstances might interfere and/or delay shipments. In areas where our carriers do not deliver, we reserve the right to use another carrier or cancel the order. For questions about shipping, delivery times or transportation, contact us by email and we will respond as quickly as we can at firstname.lastname@example.org
We’re currently not able to ship to APO’s but recommend that you ship to a friend/relative instead.
Please note that straps and/or accessories are sent using a different shipping service and has an estimate delivery time of 8-15 business days.
When the order is shipped, Clients will first receive an E-mail specifying the order confirmation. Once the item has been shipped, another E-mail with the tracking link will be sent, to allow the customer to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier.
Successful Shipment Delivery
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations), the package may risk being sent back to our warehouse in Hong Kong at the Client’s expense including any import fees that may be assessed upon re-entry. These fees will be deducted from any eventual reimbursement.
All BOLDR watches comes with a 2-year warranty on the internal movements of the watch but exclude parts that are subjected to (external) wear. The latter includes but is not limited to, straps, scratches on case, lugs, cracked crystal, water damage due to negligence (Crown not screwed down).
If the movement prove to be defective in material or workmanship under normal use, we will repair your watch and deliver it to you.
The process of repairs and return of your watch takes about an estimated 8-12 weeks. The repairs may be delayed should there be any other circumstances which might interfere and/or delay the repairs and the shipment.
A return shipping, handling and servicing fee of $25 will apply to all warranty services and will be borne by the customer.
Should the defect be deemed to be (external) wear, the customer will be subjected to the cost of the part (I.E Replacement Bezel, Crystal, Case) on top of the $25 service fee.
Warranty does not cover straps and any watches not purchased directly from our website or authorized stockists.
Return & Exchanges
You may return any unworn, undamaged BOLDR watch purchased online from boldrsupply.co within 30 days from the date you received it, for a full refund or exchange of product for another product, be it similar or not. For products of higher value, customers simply have to cover the cost difference. Shipping & handling fees are non-refundable. Any returning shipping and PayPal transactional fees will also be borne by the customer.
The watch(es) must not have been worn, altered or strapped on in any way, and must not show any signs of use.
For returned items (within 30 days) that have been worn and used, all customers will pay a $15 restocking fee per item.
Items must be returned with all original packaging and other accessories (tools, extra straps, etc.) received with the order.
Straps and reduced priced items (reduced retail price, special promotion, sales etc) are considered Final Sales items’ excluding pre-orders. Items under discount or sale are non-refundable, but exchangeable for store credit or exchange of the product for another one, be it similar or not. For products of higher value, customers simply have to cover the cost difference.
Discounted items cannot be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
Only items that have been purchased directly from BOLDR can be returned to BOLDR. BOLDR products purchased through other retailers and stockists must be returned in accordance with their respective return & refund policies.
To return an item , please contact us at email@example.com to schedule the return or exchange, we will guide you through the process.