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BOLDR 30/30 Warranty
All BOLDR watches come with a 30-day free return policy, plus a 30-month warranty on the internal components of the watch.
The 30-month warranty excludes parts that are subjected to (external) wear & tear, which is deemed as damage/alteration to straps, scratches on case and/or lugs, cracked crystal, water damage due to negligence (crown not fully screwed down), and other incidents of similar nature.
If the movement proves to be defective in terms of material or workmanship (under normal use), we will repair your watch and ship it back to you.
The repair & return process takes an estimated 6-12 weeks. Kindly note that repairs may be delayed by unforeseen circumstances which may interfere with the shipment process.
A shipping, handling & servicing fee of $30 applies to all engagements of warranty services, to be borne by the customer.
Should the defects be deemed as caused by wear & tear (i.e. not covered under warranty), the customer will be subjected to the cost of the part involved on top of the $30 service fee incurred. For example, replacement of the bezel, crystal, case, etc. will incur a separate charge.
The warranty does not cover straps and excludes any watches not purchased directly from BOLDR’s website or authorized stockists.
Return & Exchange
You may return any unworn, undamaged BOLDR watch purchased online from boldrsupply.co within 30 days from the date of arrival for a full refund or exchange for another product, be it similar or not. For products of higher value, customers simply have to cover the cost difference.
Shipping & handling fees are non-refundable. Any return shipping and PayPal transaction fees will be borne by the customer.
The watch(es) must not have been worn, altered or strapped on in any way, and must not show any signs of use. Proof of condition of the watch maybe requested upon submission of return/exchange request.
For returned items (within 30 days) that have been worn and used (even if used just once), customers are required to pay a $40 restocking fee per item. This fee is necessary to cover a portion of the additional costs incurred. For example, when the strap has been buckled for the first time, it causes a crease which deems the watch no longer in a brand new condition. In order to restock it, we will have to restore it to mint condition which incurs costs as mentioned above.
Items must be returned with all original packaging and other accessories (tools, extra straps, etc.) received with the order.
Only items that have been purchased directly from BOLDR Supply Company can be returned to BOLDR Supply Company. Any products purchased through other retailers and stockists must be returned in accordance with their respective return & refund policies.
To return an item, please contact us via firstname.lastname@example.org and our team will guide you through the process.